Effectiveness of Health Services After the Covid-19 Pandemic at the Jongaya Health Center Tamalate District Makassar City

Abstract

The World Health Organization (WHO) officially declared the coronavirus. Covid-19 as a pandemic. Puskesmas as technical implementers who are in direct contact with the community must be able to make the public believe in the health services provided, provide education, provide recommended facilities and foster the community to get used to this healthy life to break the chain of transmission of the covid-19 virus. Puskesmas, which has been the spearhead of health services to reach the community in their work area, is increasingly important in its role in overcoming Covid-19. Puskesmas as the vanguard of primary health services at the community level continues to provide services in accordance with health protocols. This study aims to find out how effective health services for patients after the Covid-19 pandemic are at the Jongaya Health Center, Tamalate District, Makassar City. The research method used is a qualitative research method that is descriptive. The data collection technique was carried out through observation and interview techniques with informants who were considered to have the potential to provide information related to the effectiveness of health services in the post-covid-19 pandemic at the Jongaya Health Center, Tamalate District, Makassar City. Based on the results of this study, it shows that patient health services in the post-covid-19 pandemic at the Jongaya Health Center, Tamalate District, Makassar City. By using the indicator of effectiveness proposed by Duncan, namely the achievement of the goal of integration, and adaptation has been effective. However, there are still a number of aspects that need to be improved in order to optimize health services after the Covid-19 pandemic at the Jongaya Health Center, Tamalate District, Makassar City.